Frequently Asked Questions

About Your Company/Business

  1. How can I contact you?

    We make it easy for you to get in touch, see our contact us page for further details.

  2. Where is your company located?

    Our head office is located in Melbourne, Australia. See our contact us page for further details.

Warranties

  1. 400 Day Money Back Warranty

    We want you to be totally happy with your Better Batt purchase which is why we offer a 400 day money back warranty on all of our goods/products.

    If things didn't go as expected you can contact us within 400 days of purchase to arrange a refund. We'll even cover the cost of return postage for you.

  2. Same Day Dispatch Warranty

    Order before 2pm AEST/AEDT and we will dispatch your order the same day*

  3. Brand New Fresh Stock Warranty

    Because all batteries deteriorate with age most of our batteries are sold within 4-8 weeks of manufacture so you can be sure you're receiving brand new, fresh stock.

    We will not to sell a battery at all past 24 months from the date of manufacture.

  4. Instant Replacement Warranty

    Sometimes you need power fast. If your good/product needs to be returned and you don't have time to wait we can send the replacement instantly. Please contact us to arrange a fast-tracked replacement and return.*

Payment

  1. What payment methods do you accept?

    We accept Visa, MasterCard, AMEX, PayPal and Bank Deposit (EFT). There is no surcharge on any payment method, including AMEX.

    As we are an online business offering delivery only, we are unable to accept cash or EFTPOS.

  2. Is it safe to use my credit card on your site?

    Our shopping cart is secured by 256-bit SSL encryption, the same level of encryption used by websites such as PayPal, Amazon, and all the major banks.

    When you place your order the encrypted credit card information is sent directly to one of Australia's largest banks for billing. At no point is the data sent to or stored on our server.

    As none of your credit card information is stored on our server we cannot see or access your credit card information at any time.

  3. I don't have a credit card, how can I pay?

    If your savings or cheque EFTPOS card has a Visa or MasterCard logo on it, it is a debit card that can be used to purchase online the same way you would use a credit card.

    We also accept bank deposit (EFT), cheque, money order and PayPal. You can select any of these options when proceeding through the checkout for further instructions.

Delivery

  1. How much is postage?

    Delivery is free if you purchase two or more goods/products and starts from approximately $9.10 for a single good/product.

    All available delivery methods and prices are displayed in the checkout and are based on the weight and delivery postcode of your order.

  2. When will my order arrive?

    Orders placed before 2pm AEST/AEDT are dispatched the same day**.

    Standard delivery is generally 3-7 days Australia wide.

    Express delivery is generally 1-3 days Australia wide.

    Tracking details are emailed with every order to help you determine more accurate arrival times for your parcel.

  3. Can I pick my order up?

    To keep our prices as low as possible all orders are despatched directly from our warehouse. We do not offer pickup.

  4. Where will my goods/products be sent from?

    Most of our goods/products are sent directly from our warehouse in Melbourne, Australia. A small percentage of goods/products will be sent directly from one of our Australian based suppliers.

  5. Do you deliver outside of Australia?

    We only deliver within Australia.

    If you are overseas you may still purchase provided you have an Australian delivery address.

  6. Why can't I see an Express delivery option in the checkout?

    Following an internal safety assessment, Qantas Freight and appointed handling agents ceased accepting shipments of UN3480 lithium ion batteries for carriage on any Qantas Group aircraft as of 1 April 2015.

    As our delivery services use Qantas group aircraft for air freight they have put a blanket ban on lithium ion batteries being sent Express.

    We are unable to offer Express delivery for orders containing lithium ion batteries (even for local deliveries).

Returns

  1. Can I return it if it isn't right?

    Of course. We want you to be totally happy with your Better Batt purchase which is why we offer a 400 day money back warranty on all of our goods/products.*

    If things didn't go as expected you can contact us within 400 days of purchase to arrange a refund. We'll even cover the cost of return postage for you.

  2. Who will pay for return postage?

    We do. Simply contact us to arrange your return and we'll cover the cost of sending unwanted goods/products back to us.

  3. Will I receive a full refund?

    You will always receive a complete refund for the value of the goods/products purchased. If the return is due to a good/product fault you will also receive a refund of any initial delivery cost paid.

  4. How long will it take for my return to be processed?

    We can start arranging your return as soon as you contact us. We need to receive the goods/products back from you to our warehouse to provide your refund.

Products

  1. Is this a genuine good/product?

    You can check the brand of the good/product you are looking to purchase listed under "Manufacturer" on the good/product page.

    Better Batt brand goods/products are high quality replacements for the original part, tested and approved to meet Australian electrical safety standards.

  2. Why are Better Batt branded products better than other similar products?

    Better Batt branded goods/products balance quality and price to give you the best possible quality at a price that doesn't hurt the hip pocket. We are upfront and honest about our goods/products so there are no surprises.

Orders

  1. Where is my order?

    Please contact us if you were expecting your goods/products to arrive and you still have not received them. We will help you to track them and obtain more information.

My Account

  1. How do I create an account?

    An account will be automatically created when you place your first order. During the checkout procedure you will be asked to choose a password, after placing your order you will be able to login to My Account using the same email address and password to place new orders, track existing orders and update your details.

Batteries

  1. Your battery has a different voltage to my battery, can I use it?

    Different voltages stated on batteries may be compatible. For example voltages from the same pairs below, are compatible:

    • 3.6V / 3.7V
    • 7.2V / 7.4V
    • 10.8V / 11.1V
    • 14.4V / 14.8V
    • 21.6V / 22.2V

    Any other or higher difference in voltage is potentially harmful to your equipment. Where you are uncertain, you should contact us before using the battery in your device.

  2. The capacity of your battery is different to mine, can I still use yours?

    Yes. The capacity of a battery does not affect its compatibility in anyway. A higher capacity battery will simply power your device for longer before you need to charge it.

    It is important to check the dimensions and weight in addition to the capacity because sometimes higher capacity batteries can be larger in size, making them impractical for some uses even though they are compatible.

  3. How long will your battery power my device for?

    The best way to determine how long a new battery will last is to follow these steps:

    1. Find the capacity of your current battery

      e.g. 1000 mAh.
    2. Think back to when your current battery was brand new. How long did it used to last in minutes? It's important to think when it was new as all batteries deteriorate with age

      e.g. about 60 minutes.
    3. Divide the total minutes (Step 2) by the capacity of your current battery (Step 1)

      e.g. 60/1000 = 0.06
    4. Multiply the results from Step 3 by the capacity of the battery you are looking to purchase.

      e.g. if the new battery was 1200 mAh you would calculate as follows 0.06 x 1200 = 72 minutes
  4. How do I know this battery will actually fit my device?

    Every device that is listed on our website is linked only with goods/products that are 100% compatible with that device.

    If you are still unsure which product is the correct one please contact us and we will be glad to help you out.

  5. I am having problems with the battery I have received.

    Please contact us for troubleshooting.

  6. Why is your battery a lower capacity than my original?

    There may be a difference in capacity between a Better Batt branded battery and your original.

    Original brands manufacture their battery cells precisely to fit the battery casing, maximising the capacity they can squeeze into the case.

    When we manufacturer a compatible battery often the available cell sizes can't consume the entire battery case, reducing the capacity compared to the original.

    The trade off for this slight difference in capacity is the difference in price between an original battery and a Better Batt replacement.

  7. I've seen higher capacity cheaper batteries on eBay, why would I buy yours?

    We believe that 99.99% of batteries on marketplaces like eBay and Amazon are mislabelled to gain a competitive edge. If you think you're getting a 5200 mAh battery think again, it is likely that the real capacity will be closer to 4000 mAh.

    In addition to mislabelling batteries, low quality cells are used, it's the only way marketplace sellers can reduce the price and make a profit.

    Better Batt exists as an alternative to the high priced originals and the poor quality replacements by providing the best balance of price and quality with the best customer experience.

Battery Chargers

  1. Will your battery chargers work overseas?

    Yes. All of our battery chargers are rated at 100-240V so you can safely use them in any country worldwide. Our chargers use an Australian standard plug so you will need a plug adapter to convert the Australian standard prongs to any other country of your choice.

  2. Will your chargers work in the car?

    Most of our battery chargers come with both a 240V wall cord and a 12V car lighter cord. If both cords are pictured and listed in the description you can be sure the charger comes with the connection for a car.

  3. Do your chargers indicate when my battery is fully charged?

    Yes, our chargers are fitted with a simple lighting system to let you know how your battery is progressing on charge.

    A green light with no battery inserted signals power to the charger. When the battery is inserted and charging it will indicate a red light. When the battery is fully charged the charger will show a green light.

  4. My battery won't charge. The light on the charger stays green and doesn't turn red.

    There are four reasons why this may be happening; the charger fits another type of battery, the battery is inserted incorrectly, the charger is faulty or the battery is faulty.

    The first step to determining where the problem lies is to ensure the charger you are using is right for your battery.

    On our charger you can find the word "Fits..." engraved into the black plastic where the battery sits followed by some part numbers. One of these part numbers should correspond to the battery you are trying to charge.

    If you are not sure if the charger is correct, please contact us.

    Once you have confirmed you are using the correct charger for your battery you need to ensure the battery is inserted correctly. The positive (+) and negative (-) terminals should align with the corresponding terminals on the charger. Sometimes it's necessary to turn the battery upside down for the terminals to align correctly.

    There are normally two terminals on the charger and three on the battery. The charger does not have to make contact with the third terminal on the battery for the battery to charge.

    If at this point the charger light still won't turn red, it is recommended to try the charger with another battery. If the charger works with another battery it indicates that the first battery is faulty and needs to be replaced. As all batteries deteriorate with age this is quite common.

    If you are confident that the battery is not faulty please contact us to troubleshoot or arrange a replacement.

  5. No light comes on my charger when I plug it in

    If your charger does not show a light please try using another power point. If that fails try using the supplied car charging cord to test the charger in a vehicle.

    If this does not resolve the issue please contact us to arrange replacement.

  6. My battery has three metal terminals and your charger only has two

    Our charger only needs to make contact with the positive (+) and negative (-) terminal on your battery to charge correctly.

    Some battery chargers and batteries also have a third, neutral terminal which is not used by our charger.

    The important thing is to line up the positive and negative terminals correctly.

  7. My battery won't fit your charger

    The first step to determining where the problem lies is to ensure the charger you are using is right for your battery.

    On our charger you can find the word "Fits..." engraved into the black plastic where the battery sits followed by some part numbers. One of these part numbers should correspond to the battery you are trying to charge.

    If you are not sure if the charger is correct, please contact us.

    Once you have confirmed you are using the correct charger for your battery you need to ensure the battery is inserted correctly. The positive (+) and negative (-) terminals should align with the corresponding terminals on the charger. Sometimes it's necessary to turn the battery upside down for the terminals to align correctly.

    There are normally two terminals on the charger and three on the battery, it is ok that the charger does not make contact with the third terminal on the battery.

    Once the terminals are aligned use a small amount of force to insert the battery into the charger.

    If the battery is still not fitting or if the terminals do not line up, please contact us to arrange a replacement with the correct charger.

  8. Is it possible to overcharge a battery?

    Our chargers detect when your battery is fully charged and switch to trickle charge automatically. Trickle charge ensures the battery remains fully charged by putting a very minimal amount of charge into the battery as power is lost. This ensures your battery isn't damaged by overcharging.

  9. How long does it take to fully charge my battery?

    The easiest and most accurate way to know how long it will take for your battery to fully charge is to use the free Battery Charge Time Calculator.

    To use the calculator you will need to know the battery capacity in mAh and the charger output current in mA, both of which can be found on the label of the battery and charger.

    If your battery only shows the capacity in Ah or Wh convert the capacity before using the Charge Time Calculator.

    Enter the capacity in mAh and the current in mA then hit calculate and the charge time will be calculated for you.

400 Day Money Back Warranty

Contact Us within 400 days of purchase to arrange a replacement or refund when things don't go as expected. We'll even cover the cost of return postage for you.

Free Delivery for 2 or more items

Order two or more items to qualify for free delivery in the checkout. Offer available Australia wide on all products.

Australian Owned & Operated

We believe in supporting the Australian economy. As an Australian business we will provide a Tax Invoice including GST with every purchase.

100% Customer Satisfaction

Based on our last 100 customer service interactions our live customer satisfaction rating is 100%.

4.8