Frequently Asked Questions

ABOUT YOUR COMPANY/BUSINESS

How can I contact you?
Where is your company located?

WARRANTIES

400 Day Money Back Warranty
Same Day Dispatch Warranty
Brand New Fresh Stock Warranty
Instant Replacement Warranty

PAYMENT

What payment methods do you accept?
Is it safe to use my credit card on your site?
I don't have a credit card, how can I pay?

DELIVERY

How much is postage?
When will my order arrive?
Can I pick my order up?
Where will my goods/products be sent from?
Do you deliver outside of Australia?
Why can't I see an Express delivery option in the checkout?

RETURNS

Can I return it if it isn't right?
Who will pay for return postage?
Will I receive a full refund?
How long will it take for my return to be processed?

PRODUCTS

Is this a genuine good/product?
Why are Better Batt branded products better than other similar products?

ORDERS

Where is my order?

MY ACCOUNT

How do I create an account?

BATTERIES

Your battery has a different voltage to my battery, can I use it?
The capacity of your battery is different to mine, can I still use yours?
How long will your battery power my device for?
How do I know this battery will actually fit my device?
I am having problems with the battery I have received.
Why is your battery a lower capacity than my original?
I've seen higher capacity cheaper batteries on eBay, why would I buy yours?

BATTERY CHARGERS

Will your battery chargers work overseas?
Will your chargers work in the car?
Do your chargers indicate when my battery is fully charged?
My battery won't charge. The light on the charger stays green and doesn't turn red.
No light comes on my charger when I plug it in
My battery has three metal terminals and your charger only has two
My battery won't fit your charger
How long does it take to fully charge my battery?
Is it possible to overcharge a battery?

* Terms & Conditions apply. Please see our warranties page for full terms & conditions.

** Terms & Conditions apply. Please see our delivery policy for full terms and conditions.

Last Update: April 30, 2015