Frequently Asked Questions (FAQ)Company/Business Related Questions
What are your company contact details?
Where is your company located?
Product Related Questions
Where are your products manufactured and are they genuine brands?
How can I be sure of the quality of your products?
What types of products do you sell?
I am looking for a product not listed on your website. Would you be able to find this product for me?
Guarantees
What guarantee do I have that your products will work?
I
have been told never to use third party products with my equipment,
what guarantee do I have that your products won’t damage my equipment?
Payment Related Questions
What currency are your prices in?
What payment methods do you accept?
I’m wary of using my credit on the Internet. How can I be sure your website is safe and my credit card details are safe?
Postage Related Questions
How much will it cost me for postage?
How long will it take for my purchase to arrive?
What happens if I never receive the products I have purchased?
I want to visit your office and personally pick up my order. Do you allow pick-ups?
Where will my order be sent from?
Account Related Questions
My order hasn’t arrived yet, how can I trace it or check the status?
Product Returns
What if I order the wrong product accidentally?
What happens if I receive a faulty product?
What
can I do if the product I have received is not faulty but I am not 100%
happy with the product I’ve received and I want to return it?
Who will pay for return postage costs if I need to return an item?
If I return a product to be refunded how much of my money will be refunded?
If I need to return a product, how long will it take for my return to be processed?
Wholesale Account Questions
We’re a business interested in reselling your products. Do you wholesale to retailers such as us?
How do we apply for a reseller account for your products?
Is there a minimum purchase that is required from wholesale clients?
We
are only a small business; it isn’t feasible for us to hold stock. Do
you offer drop-shipping services whereby you would send products
directly to our clients as we placed orders?
Battery Charger Related Questions
I plan on travelling. Will your battery chargers and AC Adapter products work using overseas power outlets?
Battery Related Questions
Company/Business Related Questions (Top of page)
What are your company contact details? (Top of page)Please click here for all of our company contact details.
Where is your company located? (Top of page)Our head office is located in Melbourne, Australia.
Where are your products manufactured and are they genuine brands? (Top of page)
All of our products are manufactured in Shenzhen, China. As a city
Shenzhen produces the majority of the worlds electronic goods,
including Apple’s iPod, Macbook, and other products.
We don't sell genuine brand products. All of the products we sell are replacements for the original brands products.
The specific manufacturer we have chosen in Shenzhen also manufactures
for the largest professional photographic and videography retailer in
New York City, as well as several of the largest battery and charger
distributors in the Unites States.
How can I be sure of the quality of your products? (Top of page)There
are three reasons you can be sure of the quality of our products; 1)
The manufacturer we have chosen also manufactures for the largest
professional photographic and videography retailer in New York City, as
well as several of the largest battery and charger distributors in the
United States. 2) We provide a 395 Day (13 Month) 100% Money Back
Guarantee on all of our products. If you’re not happy with your
purchase, for whatever reason, you may return it anytime within 13
months for a full refund, no questions asked! We also provide a 100% No
Fault Guarantee on all of our products. We guarantee that our products
will never cause any harm or damage to your equipment. In the case of
an emergency we’ll replace or repair your equipment up to the value of
$5,000,000. And 3) Take a look at what our current and past clients
have to say by clicking here.What types of products do you sell? (Top of page)Better
Batt sells replacement batteries, chargers, and AC Adapters for Digital
Still and Video Cameras, Notebook Computers, Mobile Phones, Digital
Audio Players, Portable Game Consoles and other consumer electronic
devices.
I am looking for a product not listed on your website. Would you be able to find this product for me? (Top of page)Yes. Please contact us with your enquiry by clicking here.What guarantee do I have that your products will work? (Top of page)We
provide a 395 Day (13 Month) 100% Money Back Guarantee on all of our
products. If you’re not happy with your purchase, for whatever reason,
you may return it anytime within 13 months for a full refund, no
questions asked!
I have been told never to use third party
products with my equipment, what guarantee do I have that your products
won’t damage my equipment? (Top of page)We provide a 100% No Fault Guarantee on
all of our products. We guarantee that our products will never cause
any harm or damage to your equipment. In the case of an emergency we’ll
replace or repair your equipment up to the value of $5,000,000.
What currency are your prices in? (Top of page)All prices on our website are listed in Australian Dollars (AUD). If you use a credit card to pay for your order and your credit card is not denoted in AUD your financial institution will convert the total amount to your currency automatically.
What payment methods do you accept? (Top of page)We
accept Visa/Mastercard, PayPal, Bank Transfer, Cheque, and Money Order.
If you wish to use a payment method not listed please contact us by clicking here.
I’m wary of using my credit on the Internet. How can I be sure your website is safe and my credit card details are safe? (Top of page)Our
website is secured by high-grade RC4 128 bit encryption, the same level
of encryption used by websites such as PayPal, Amazon, and all the
major banks. The encrypted credit card information is then passed
through and billed using our merchant account with the National
Australia Bank (NAB). None of your credit card information is stored on
our server so we cannot see your credit card details. In effect using
our website to purchase products online is safer than purchasing from a
retail store or over the phone, where your card details are processed
in exactly the same way however they are liable to being seen and
exploited by an employee (How do you think your credit card details go
from the retail store to the bank? They use encrypted data via
telephone or Internet lines).
How much will it cost me for postage? (Top of page)Within
Australia Guaranteed Next Day Delivery* costs $10 for the first item
and $2 for each additional item. Outside of Australia 7-14 day Air Mail
delivery costs $19 for the first item and $2 for each additional item.
How long will it take for my purchase to arrive? (Top of page)All
orders within Australia are sent via Australia Post Express and will
arrive within 1-2 working days of purchase. Outside of Australia
expected delivery time is 7-14 days.
What happens if I never receive the products I have purchased? (Top of page)If
you are yet to receive an order you have placed firstly attempt to track your
package online by visiting the My Account link at the top of this page,
or click here. You will be asked to log in. Once logged in click Review
Orders / Track Packages. If online tracking does not show the location
of your order please contact us to resolve the issue by clicking here.
I want to visit your office and personally pick up my order. Do you allow pick-ups? (Top of page)Yes
we allow pick-ups of selected items from our office in Melbourne. Not
all products are available for pickup however if you would like to
arrange a pick-up please contact us by clicking here.
Where will my order be sent from? (Top of page)The
majority of our products are sent from our head office in Melbourne,
Australia. Some selected products will be sent from Sydney, Australia.My order hasn’t arrived yet, how can I trace it or check the status? (Top of page)You can track your
package online by visiting the My Account link at the top of this page,
or click here. You will be asked to log in. Once logged in click Review
Orders / Track Packages. If online tracking does not show the location
of your order please contact us to resolve the issue by clicking here.What if I order the wrong product accidentally? (Top of page)Please contact us by clicking here to arrange a return if the item has already been sent and a refund or exchange of the product purchased.
What happens if I receive a faulty product? (Top of page)Please contact us by clicking here to arrange a return of the faulty product and a refund or exchange of the product purchased.
What can I do if the product I have received is not faulty but I am not 100% happy with the product I’ve received and I want to return it? (Top of page)
Please contact us by clicking here to arrange a return and a refund or exchange of the product purchased.
Who will pay for return postage costs if I need to return an item? (Top of page)As
a customer we never expect you to pay for something you can’t use, that
doesn’t work, or you simply don’t want. We have a reply paid address to
which all returns are sent meaning you don’t have to pay a single cent
to return any product to us for refund or exchange.
If I return a product to be refunded how much of my money will be refunded? (Top of page)All
of your money paid (Including original shipping and handling costs)
will be refunded. We have a 100% refund policy and do not keep any of
your money).
If I need to return a product, how long will it take for my return to be processed? (Top of page)As
soon as your return is received it will be processed the same day and a
refund or exchange processed immediately. All items replaced with
exchange will be delivered via Australia Post overnight Express Post.
Wholesale Account Questions (Top of page)We’re a business interested in reselling your products. Do you wholesale to retailers such as us? (Top of page)Yes.
Please contact us with your enquiry including company name, contact
first and last name, address, phone number, and a brief paragraph on
where and how you plan to retail our products. You can contact us with
your enquiry by clicking here.
How do we apply for a reseller account for your products? (Top of page)Please contact us with your enquiry including company name, contact
first and last name, address, phone number, and a brief paragraph on
where and how you plan to retail our products. You can contact us with
your enquiry by clicking here.
Is there a minimum purchase that is required from wholesale clients? (Top of page)After your wholesale application is submitted and reviewed we will determine the minimum order requirements.
We
are only a small business; it isn’t feasible for us to hold stock. Do
you offer drop-shipping services whereby you would send products
directly to our clients as we placed orders? (Top of page)Yes,
we offer a drop-shipping service to Australian retailers and can send
orders directly to your client, plain label or with your company
information and advertising material. For information on our
drop-shipping services please apply for a wholesale account by
contacting us with your enquiry including company name, contact
first and last name, address, phone number, and a brief paragraph on
where and how you plan to retail our products. You can contact us with
your enquiry by clicking here.
Battery Charger Related Questions (Top of page)I plan on travelling. Will your battery chargers and AC Adapter products work using overseas power outlets? (Top of page)Yes.
All of our products are rated at worldwide 100-240V meaning you can use
our products in any country worldwide. All of our products ship with an
Australian standard plug. If you wish to use our products overseas all
that you will need is a plug adapter to convert the Australian standard
prongs to the country of your choice.
Battery related questions Coming soon
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